Shipping Information
At Technotherm Ltd., we strive to ensure that your orders are processed and delivered as efficiently as possible. Below is an overview of our shipping policy to help you understand what to expect when placing an order with us.
1. Order Processing Time
- Orders are typically processed within 1-2 business days after payment is confirmed.
- Orders placed after 1:00 PM (local time) or on weekends and holidays will be processed on the next business day.
- Custom or made-to-order items may require additional processing time. You will be notified if your order falls into this category.
2. Shipping Methods and Costs
We offer a variety of shipping methods to suit your needs, from standard delivery to expedited options. Shipping costs will be calculated at checkout based on the weight, size, and destination of your order.
- Standard Shipping: Typically 5-7 business days (continental US).
- Expedited Shipping: 2-3 business days (available for most regions).
- Freight Shipping: For larger or bulk orders, including industrial pipe supports, freight shipping may be required. We will contact you with an estimated shipping cost and delivery timeline.
3. Shipping Destinations
- We currently ship to locations within Ireland, Northern Ireland, United Kingdom and Europe.
- For international orders, customs fees and taxes may apply, and these are the responsibility of the customer.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package’s status and estimated delivery date.
5. Shipping Delays
While we work hard to meet delivery timelines, certain factors beyond our control (such as weather, carrier delays, or high demand) may cause delays. We will notify you of any significant delays and work with you to resolve any issues.
6. Delivery Confirmation
For large or high-value orders, we may require a signature upon delivery to ensure your items are received securely. You will be informed if this applies to your order.
7. Shipping Damages
If your order arrives damaged, please contact our customer service team immediately. Keep all packaging and take photos of any damage, as this will help us resolve the issue quickly.
8. International Shipping
For international shipments, please note that delivery times may vary depending on the destination country. Additionally, customs fees, import duties, and taxes are the responsibility of the buyer and will be due at the time of delivery.
9. Address Accuracy
Please ensure that the shipping address provided at checkout is correct. We are not responsible for delays or lost packages due to incorrect address information.
10. Contact Us
If you have any questions or concerns about your shipment, don’t hesitate to reach out to our customer service team at enquiries@technotherm-ie.eu or +353 (0) 49 3891223.
We're here to assist you!